Complaints Policy

We are committed to providing quality service and advice to our clients. This commitment extends to providing an accessible complaint resolution mechanisms.

If you have a complaint about Planfarm Marketing Pty Ltd, its advisory personnel, staff, products or services contact your adviser or Planfarm Marketing Pty Ltd to lodge your compliant. You may lodge a complaint online, by email, by phone or in person.

Planfarm Marketing Pty Ltd
Unit 1/2 Williams Road
Narrogin WA 6312

Website: www.planfarm.com.au
Email: eric@nullplanfarm.com.au
Phone: (08) 9881 1422

Planfarm Marketing Pty Ltd is available to assist complainants who might need additional assistance to lodge a complaint. If you require assistance lodging your complaint contact your adviser or Planfarm Marketing Pty Ltd.

Planfarm Marketing Pty Ltd will acknowledge your complaint promptly, and within 24 hours of receipt where possible. We will try to resolve your complaint quickly and fairly.

Planfarm Marketing Pty Ltd will take the following steps  to address your complaint:

• We will try to resolve the complaint immediately.
• If this is not possible we will assess the particulars and investigate the complaint.
• If the complaint is not satisfactorily resolved within 5 days we will continue to assess and investigate  the complaint.
• We will provide a final response to you in writing no later than 30 calendar days after the complaint is received by us.
• If we cannot reach a satisfactory resolution, you can raise your concerns with the Australian Financial Complaints Authority (AFCA) on 1800 931 678. Planfarm Marketing Pty Ltd is a member of AFCA.