Complaints Policy

We are committed to providing quality service and advice to our clients. This commitment extends to providing an accessible complaint resolution mechanisms.

If you have a complaint about Planfarm Marketing Pty Ltd, its advisory personnel, staff, products or services contact your adviser or Planfarm Marketing Pty Ltd to lodge your compliant. You may lodge a complaint online, by email, by phone or in person.

Planfarm Marketing Pty Ltd
Unit 1/2 Williams Road
Narrogin WA 6312

Planfarm Marketing Pty Ltd is available to assist complainants who might need additional assistance to lodge a complaint. If you require assistance lodging your complaint contact your adviser or Planfarm Marketing Pty Ltd.

Planfarm Marketing Pty Ltd will acknowledge your complaint promptly, and within 24 hours of receipt where possible. We will try to resolve your complaint quickly and fairly.

Planfarm Marketing Pty Ltd will take the following steps  to address your complaint:

  • We will try to resolve the complaint immediately.
  • If this is not possible we will assess the particulars and investigate the complaint.
  • If the complaint is not satisfactorily resolved within 5 days we will continue to assess and investigate  the complaint.
  • We will provide a final response to you in writing no later than 30 calendar days after the complaint is received by us.
  • If we cannot reach a satisfactory resolution, you can raise your concerns with the Australian Financial Complaints Authority (AFCA) on 1800 931 678. Planfarm Marketing Pty Ltd is a member of AFCA.

Enquire Now

Get in contact with the Planfarm team and find out how we can help you. Fill in the enquiry form below to get started!

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Download the Planfarm App

The Planfarm App is an interactive resource packed with the agricultural expertise of the Planfarm team and greater farming community. We regularly post the latest updates/information in regards to Australian farming, and users can contribute ideas and ask questions via the Community Chat. You don’t have to be a Planfarm client to access the app, and it’s totally free.

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Client Testimonials

We’ve had the principal farm for 80 years and, like any business, you can get a little comfortable. Partnering with Planfarm gives us another perspective and allows smarter, independent decision making and analysis. We better understand the profit drivers in our business which has led to the opportunity to expand our operation via acquisition and lease.

– James and Margaret Couper

We moved from South Africa two years ago, as potato and summer crop farmers, broadacre grain and sheep was a whole new experience. My son JP has taken on the full responsibility of farming our farm after the loss of my husband in South Africa only weeks before we moved. Planfarm have been critical in strategic planning and educating us on Australian farming conditions and accessing and building historical production records. Planfarm is an important factor in our succession planning as our situation is not a simple, standard plan, their role is vital for our future as a young family.

– Samantha Van De Velde

We’ve partnered with Planfarm for three generations. They help to keep us level headed and to approach farm operations, succession planning and general business with a balanced view. They are a great sounding board for our ideas and bring many of their own to the table. Importantly, Planfarm’s historical records of the business allow us to review data and make informed decisions. I’ve also participated in Planfarm Academy which has been very beneficial.

– Paul Ward